Refund policy

STANDARD RETURN POLICY

If you would like to return an item that is in new condition with original product tags and packaging that has not been used, worn, or modified, you may return the product at your expense within 45 days of the date of the order.

RETURN AND EXCHANGE COULD ONLY BE APPLIED WITHIN 45 DAYS OF THE ORDER. 

The item(s) must be returned in a new and resalable condition. Customers who place orders are responsible for the accuracy of their product selection and information entered.

Returns on orders will be subject to a restocking fee of 15%. Since our vendors charge us a restocking fee, we have to pass it through.  To maintain our competitive product pricing policy, when all of our competitors charge a restocking fee of 15% to 50% we had no choice but to implement the 15% restocking fee.

CAPSinBulk will not apply restocking fees if a mistake was made by CAPSinBulk.

Please keep in mind that once an order is placed, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy, where round-trip shipping costs will be deducted from your refund.

In order to return merchandise,  GO to the bottom of any page, and at the left-hand side under the title ORDER CENTER you will find the links to the forms to fill out. Click  Exhanges & Returns to start the process..

RETURN EXCEPTIONS

Our Standard Return policies do not apply to all items. Below is the Return Exception Policy.

We DO NOT accept returns on items labeled "THIS ITEM CAN NOT BE RETURNED". These items are marked as such in red, all capital letters just above the Quantity Order box on the product detail page.

Items that can not be returned: 

• Custom Items
  
• Washed or Worn Items
• Stained or Soiled Items
• Close-out items
  
• Items purchased in pre-packaged quantities (ie, 6 packs, dozens, 50 packs, etc) must be returned in the same pre-packaged quantity. Quantities less than the pre-packaged quantities cannot be returned or exchanged.
• Items that have had their original tags removed
• Items not in their original factory packaging
• Items delivered by a freight company
• Items over 45 days old, from the date of delivery
• Items labeled in red "This ITEM CAN NOT BE RETURNED"
• Items returned WITHOUT a return authorization

Any shipping costs you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed, or returned packages unless we make an error.

If you are not satisfied with your purchase, simply return your item(s) in the original condition, including all tags, packaging, and accessories, within 45\0 days and you will receive a prompt exchange or refund, excluding shipping charges.

We cannot accept responsibility for uninsured packages.

For exchanges, we will send any merchandise you request at our cost via standard ground shipping.

REFUNDS for Returns
If approved, you’ll be automatically refunded on your original payment method. An email showing the refund will be sent to the email address on the original order. Please remember it can take some time for your bank or credit card company to process and post the refund too.